Effective Date: September 3, 2026

At Disayana Digital, we provide customized digital marketing, advertising, social media management, website development, SEO, content creation, and other digital services. Due to the nature of these services, payments are generally non-refundable once work has commenced.

1. Advance Payments

All advance payments, booking amounts, retainers, and project fees are non-refundable once the agency has started work on the agreed services.

2. Monthly Services

For recurring services such as social media management, SEO, paid advertising management, or digital marketing retainers, the monthly fee is payable in advance and is non-refundable for the applicable billing period once the service has commenced.

If the client wishes to discontinue the services, they must provide written notice as per the terms agreed in the service agreement or proposal.

3. Project-Based Services

For website development, branding, graphic design, video production, content creation, or other project-based services, payments made toward completed or ongoing work are non-refundable.

If a project is cancelled by the client after work has started, the agency may retain payments corresponding to the work completed, resources allocated, third-party costs, and other expenses incurred up to the date of cancellation.

4. Advertising Budget

Advertising budgets paid to platforms such as Google, Meta, or other third-party advertising platforms are separate from the agency’s service fees. Any refund or credit relating to unused advertising funds will be subject to the respective platform’s policies and payment arrangements.

5. Third-Party Costs

Payments made to third-party services, software providers, hosting companies, domain registrars, advertising platforms, stock-image providers, or other external vendors are non-refundable unless the respective provider issues a refund.

6. No Guaranteed Results

Digital marketing results can depend on several factors outside the agency’s control, including market conditions, competition, advertising platform algorithms, audience behaviour, client approvals, pricing, product quality, and budget.

Therefore, payment refunds will not be provided solely because a particular number of leads, sales, followers, rankings, impressions, or other performance results were not achieved, unless a specific refund or performance guarantee has been expressly agreed to in writing.

7. Cancellation by the Agency

If the agency terminates a project or service without breach or fault by the client, any refund will be considered on a case-by-case basis for prepaid services that have not yet been delivered, after deducting applicable work completed and non-refundable third-party expenses.

8. Refund Requests

Any refund request must be submitted in writing to [Email Address], clearly stating the reason for the request and relevant payment details.

Approved refunds, where applicable, will generally be processed within 7-14 business days through the original payment method or another mutually agreed method.

9. Disputes

Any concerns regarding services or payments should first be communicated to the agency so that both parties have an opportunity to resolve the matter amicably.

10. Acceptance of Terms

By purchasing or engaging our services, the client acknowledges and agrees to this Refund Policy along with the applicable proposal, quotation, service agreement, or terms and conditions provided by the agency.

The agency reserves the right to update this Refund Policy from time to time. The version applicable at the time of purchase or engagement will govern the relevant transaction, subject to applicable law.